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Complaint policy - 5 page document
This Complaint Policy provides a clear framework for receiving, managing, and resolving feedback or complaints in a fair and transparent way.
It outlines how to respond to concerns, communicate with those involved, and use feedback to improve the quality and safety of services.
Suitable for any health or community service business wanting to show accountability, professionalism, and a commitment to continuous improvement.
This document has been developed by The Supervisionary Partnership for general use by allied health and aged care providers. It provides a framework for compliance but should be reviewed and customised for individual organisational requirements. The Supervisionary Partnership accepts no liability for loss or damage arising from reliance on this document.